ACCOUNT
What are the benefits of having a VANNI account?

(1) Easily edit your personal and payment information. View your order history;
(2) Follow up the status of your recent orders;
(3) Enjoy exclusive discounts and promotions if you have signed up to our newsletters.

How do I register?
Firstly, click the account icon in the home navigation bar, then click the 'Create account' link and fill in your email address, password and name as required. Finally click the 'CREATE' button.

PAYMENT
What payment methods can I use with my order?
You can pay for your items in many ways! Your payment method is charged at the time the order is placed, including for those items that are pre-sale and personalized products. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as they are available!
Please note that once the order has been placed, we are unable to change the method of payment and/or currency.

Credit card
If you have a VANNI account, your default billing information will appear at checkout. Otherwise, you can manually enter the payment details at the time you place the order. Please note that depending on the restrictions on your card, the transaction may be declined by the bank. We do not accept prepaid credit cards, Visa/Mastercard gift cards, or Discover cards at this time.
VANNI reserves the right to verify the validity of the card used and may decline transactions depending on the result of these checks.

PayPal
Simply click the PayPal option during checkout where you will be asked to log into your PayPal account. Once the order is completed, you will be redirected to the VANNI site.

Is it safe to purchase items on vannijewelry.com?
Absolutely! It is safe to shop on vannijewelry.com. All your personal information and credit card details, along with the transaction process, will be encrypted.
Before confirming the transaction, our payment department will check for any fraudulent activity to ensure your safety.

How is a refund processed?
For questions on returns and exchanges, please check here.
Please note VANNI cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.

Credit card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the funds to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.

PayPal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the funds in your bank account.

How does a discount code work?
Simply enter your code in the designated field at checkout. You can use one discount per order. If you apply a second code, our system will automatically choose the better offer, and no other discounts will apply.
Discount codes cannot be combined with free shipping offers or any other promotions. VANNI reserves the right to hold or cancel orders that use multiple discount codes.

Can I cancel my order?
We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. We are unable to cancel the order once the product has already been shipped.